Repair & Troubleshooting

Before contacting Residential Rentals with your repair request, please have a look at the repair tips below to avoid an unnecessary call out. If a contractor attends to a problem at your home and it is found that it was a fault of your own you will be charged for the call out.

AFTER HOURS EMERGENCY

Our after hours emergency number is 0274386387. Prior to calling this number, please refer to the tenants repair trouble shooting guide below. Please do not send an e-mail if it is an emergency.

ALARM

If you come home and the alarm is either flashing or beeping this may mean there was a power surge to the property.

  • Recode your alarm code in and wait 20 seconds and then uncode the alarm code. This should stop the flashing and beeping.

If the beeping is still going then the battery needs replacing this is not urgent so can be phoned through on the next business day.

SMOKE ALARM

When smoke alarms start beeping it is sometimes not smoke or fire, but it can be as simple as just needing the battery changed. Check for smoke first.

DISHWASHER

  • Check for power
  • Check that the plug at the wall is completely inserted and switched on.
  • Is the safety switch on the wall turned on?
  • Is the door closed properly?
  • Check the safety overload switch at the fuse board.

Remember this is not an urgent matter and can wait to be reported on the next business day to the office.

KITCHEN / BATHROOM SINKS ARE BLOCKED

  • Try using some Draino to try and free the blockage.
  • Also try pouring boiling water down the sink.
  • You may need to clean the u bend? Put a bucket under the pipe, unscrew the pipe under the sink (where possible) remove waste and re-screw the pipe back together. Pour boiling water down the drain.

NO POWER

  • Have you contacted your electricity supplier? There may be a fault in the street.
  • Check with your neighbour if they have any power.
  • Check your fuse box. There may have been an overload and the safety switch has been activated and needs re-setting.
  • Check that one of your appliances is not faulty, by unplugging all your appliances in the house and plugging them back in one at a time. This tip also can be used if your power is tripping, lights or power points in your house.

NO HOT WATER

  • Is it gas or electricity?
  • Have you arranged for the connection of your gas or electricity?
  • If it is a gas hot water system is the gas turned on to flow through the gas hot water system?
  • Have you checked to see if your pilot light has gone out? Some gas hot water systems can be easily relit others may require a tradesperson.
  • If it is electricity, then please ensure that the hot water cylinder is switched ON at the power point and that the plug is plugged in.
  • Check the fuse box and ensure the hot water fuse is switched ON.
  • Check that the tap that allows the water to flow into the hot water cylinder is turned on – be sure that the tap is turned anticlockwise for ON.
  • Check the cut-out switch in the meter box
  • Check that the switch inside the cupboard, where the hot water cylinder is is ON

NO WATER

  • Check the water flowing into the house from the road. The tap is to be turned anti clockwise to make sure it is fully open. This tap is usually in a blue lidded box found at the front of the property.
  • Check the isolating tap that is often positioned under a metal plate in the wall of the garage. This does not relate to all properties.

NO WATER WHERE WATER TANKS ARE USED TO SUPPLY WATER

  • Firstly check to see if there is sufficient water in your tank and remember that the outlet pipe of the tank is normally placed 200 mm from the tank base so you will still see water in the bottom of the tank.
  • Check to make sure that the water pump has got power going to the pump and that the fuse has not clicked off. When checking the pump look for the overload button, which may need to be re-set press this button to activate the pump. If after finding that there is power going to the pump and the reset button has been activated and you still do not have the pump runningand you have checked all the switches in the house at the fuse board, contact the after hours number.
  • If your water pressure is becoming low then you may find that your water filters are in need of being replaced. Again this can wait and be done during business hours.

NO LIGHTS AND POWER POINTS

  • Check your fuse box. If there has been an overload, the safety switch may need re-setting.
  • Does a light bulb need replacing?

SCREW-IN DOWNLIGHTS / BULBS

When replacing a screw-in light bulb, DO NOT screw the bulb too tightly into the light fitting as it forces the spring back up into the socket and loses contact with the bulb. You will need to pull the screw back down but please make sure you always turn the power off at the main switchboard before attempting to repair anything electrical.

MICROWAVE, STOVE, OVEN, FRIDGE, WASTE DISPOSAL

All of these are connected via a number of switches that is placed on the wall in close proximity in the kitchen area. The reason these switches are there, is in case of an emergency, so that they can be turned off quickly. Usually they are either on the wall within sight or in the pantry approximately waist height.

SUPERTUBS

Please ensure correct connections from the super tub to your own washing machine are done prior to using the machine. The first few times that you are using the washing machine, please leave the super tub door open, and check whilst the washing machine is running that the hoses are not leaking. If they are leaking then please unscrew hoses and re-screw again if this fails then please do not use your machine until we have had a plumber to attend to replace the thread or washers on the super tub side which is the owners responsibility. If it your washing machine hoses leaking then please note that you will need to attend to the repair of your washing machine hose at your own cost.

Remember this is not an urgent matter and can wait to be reported on the next business day to the office.

STOVE ELEMENT NOT WORKING

  • Check to see if the safety switch on the wall is turned on and also check the fuse. If your stove has an element that can be removed, compared to the glass top elements, then if this element is not working check the connectors to make sure that they are not loose or dirty. Sometimes pulling the elements out and cleaning them and putting them back in again may fix the problem.

WASTE DISPOSAL / GARBAGE DISPOSAL

  • Check to see if it turned on at the safety switch at the wall.
  • Check if the switch under the kitchen bench is on and is the plug completely pushed in.
  • The re-set on the safety switch (overload button) may need to be re-set. This is normally a little red, green or black button underneath the bottom of the garbage disposal unit.
  • If the unit is jammed there is an allen key in a drawer that is placed in the case at the bottom of the unit. Place this allen key in and try turning the disposal unit in reverse. The allen key could also be in your welcome pack given to you at the move-in.

ELECTRIC GARAGE DOOR NOT OPENING

If the garage door is not opening by remote or button on the wall this may mean the property has had a power surge. You will need to enter garage:

  • go to the fuse box and turn all fuses to the Off position
  • push the TEST buttons (usually 2 or 3 test buttons to push) and reset them
  • switch all the fuses back to the ON position
  • try the button on the wall or the remote this should get the door to open.
  • The remote may need new batteries – if this doesn’t work then the remote may need replacing.
  • If the door is still not open you will need to: use the pulley above the light and convert the garage from automatic to manual and push the door up whilst in manual position.

BATH / SHOWER LEAKS

The most common problem in properties is leaking from wet areas eg. bathrooms, laundries, kitchens into adjoining rooms. A regular check for water leaks is advisable. If the carpet / floor is wet, sponge and dry the area thoroughly and check again after use. Advise our office if it is still a problem.

FAULTY SWITCHES OR FANS

Do not attempt to fix yourself. Do not use switches. Contact our office as soon as possible.

LEAKING FROM TOILET

Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives.

WATER LEAKS

Water bubbling out of the ground could be a serious problem and could lead to further complications. Phone our office immediately.

BLOCKED SHOWER, SINK OR DRAIN OUTLETS

Try the following before contacting us:

  • Sinks – Put the plug in, fill the sink with water, using hot water if you think it is blocked with fat or oil, then pull out the plug. The sheer volume of the water may clear the blockage. If this does not work try filling the sink with dishwashing powder and boiling hot water and then pull the plug.
  • Showers – Remove hair from the shower outlet – a common problem with blocked showers. In most modern homes the outlet can be unscrewed and hair can be removed.
  • Other Options -Plunge or Plunger – this will clear easy blockages from bits and pieces. Drano from supermarkets, will dissolve most fats and may clear any blockages.
  • Blocked Waste Disposal – Usually has the wrong things put down it. Never put teabags, onion skins, pumpkin seeds, or banana peel into a waste disposal. Remove any solid articles dropped down … cutlery etc. Once the outlet is unblocked find the reset switch located under or side of the waste unit under the sink. Just push this and the waste disposal should start.

LEAKING ROOF

This can be caused by any of the following:

  • Nails lifted, loosening thr iron sheets – which they can do over time.
  • Rusted out iron flashing.
  • Broken or cracked tiles.

NOTE: Rain can get into any of these areas and move across ceiling beams and leak into another area of the ceiling. So it can be difficult even for a plumber to get to the problem straight away.

EMERGENCY MAINTENANCE

Emergency maintenance must be reported immediately. Please contact our office immediately.
Remember if it is not an urgent matter it can wait to be reported on the next business day to the office.